Designer Doug Dietz was proud of his work on a new MRI machine. It was high-tech and advanced. But when he visited a hospital to see it in use, he was shocked.
A young girl, scheduled for a scan, was trembling with fear. She cried and clung to her parents. Staff had to sedate her just to get her into the machine.
That moment changed everything. Doug realised he’d focused on the technical solution – not the real problem.
At a webinar, Martin Huntbach, CMO at ScoreApp, shared a simple framework for creating powerful content.
Every great piece of communication, he said, includes three ingredients:
● Inform – Share useful facts or data.
● Educate – Teach something new or offer insight.
● Entertain – Use stories or moments that keep people engaged.
Miss one, and you lose something important.
If you inform and educate, people understand – but may not care.
A small brewery in Philadelphia called Yards Brewing approached several local bars with samples, hoping for shelf placement. Most passed – or asked for more convincing.
Instead of aiming for an immediate deal, Yards focused on one thing: opening the door. They invited bar managers to visit the brewery, meet the team, taste on tap and learn their story.
That simple next step was a starting point. Over time, those visits turned into orders. Months later, the brewery had dozens of accounts across the city.
Psychologist Alison Wood Brooks conducted a series of studies on performance anxiety.
She wanted to understand how people respond to stressful situations, such as singing in front of others. One of her experiments involved asking participants to sing Don’t Stop Believin’ in a private room.
What mattered wasn’t the singing itself. It was the willingness to do something just outside their comfort zone.
This idea – pushing yourself slightly beyond what feels safe – is a powerful way to grow.
In any field, if you haven’t done the work, don’t teach others how to do it.
I once met someone who started his own business. A few months in, he had no clients and was back job hunting. On his CV, he described himself as a business development consultant.
That raised a question: if you can help others grow their business, why couldn’t you grow yours?
I’ve seen it happen in many fields. People share advice on things they haven’t done themselves. Leadership coaches who’ve never led a team. Innovation experts who never build anything new. Presentation trainers who give boring talks. Time management coaches who are always late.
I once heard Adam Grant say that he doesn’t accept a perfect ten when asking for feedback.
Why?
Because there’s always room to improve.
Perfection doesn’t exist.
After every podcast appearance, he asks the host, “What’s one thing I could’ve done better?”
He wants to improve. Bit by bit. Episode by episode.
Now imagine doing the same after every presentation.
Instead of just hearing, “Well done,” try asking yourself: What’s one thing I could do differently next time?
I grew up Catholic, like many in Italy. But when I moved to London, I met people from all walks of life, each with different beliefs.
It made me wonder: “Am I really the only one who happened to be raised with the right beliefs?”
Over time, I drifted from religion and found myself drawn to science and the mysteries of the universe.
And when you start thinking about life’s big questions, you inevitably think about death too.
In the film Jaws, you don’t see the shark for most of the movie.
Director Steven Spielberg made that choice on purpose.
By keeping the creature hidden, he let the audience’s imagination do the work – building tension and fear better than any visual could.
When you present, think of your storyline like Spielberg’s shark.
You need a clear structure – but you don’t have to reveal it all at once.